Preparing for your trip

Checklist

In addition, if you booked flights with your package:

Documents & Entry Requirements

Entry requirements are provided for your convenience. However, unless otherwise stated, it is your responsibility to determine the requirements that apply to you and your trip and to comply with them, including obtaining any necessary visas or other travel documents by the required deadlines and carrying them with you. Especially with COVID-19, requirements are subject to change, so check back for the latest before you depart.

U.S. citizens must have a visa for entry into Cambodia. 

Cambodia Entry Requirements

Advice from our partner Sherpa

Thailand Entry Requirements

Advice from our partner Sherpa

General Requirements & Guidelines

• In general, you must have a passport to travel abroad, which should be valid for at least six months after your return date. Passports expiring before then should be renewed as soon as possible. Passports contain at least 2 blank pages for each country visited. If your passport does not have this many pages, obtain a new passport as soon as possible.
• if your passport and visa are not in order, airlines and cruise ships may deny boarding, countries may deny entry, and your trip may be disrupted. Travel insurance may not cover such losses.
• Any changes in names or passport information should be reported to us immediately. Airlines and cruise ships may deny boarding if the name on your passport does not match your tickets.
• Minors (age 17 or younger) departing and/or returning to the U.S. without parents or with only one parent may be required by U.S. Customs & Border Protection (CBP) to present a notarized parental consent letter and/or unabridged birth certificate (more information). Many other countries have similar entry requirements, especially for minors traveling with a parent/guardian with a different surname; check with the consulates of all countries you'll be visiting to learn more.

Final Documents

Your final travel documents will be sent to you via email by 14 days prior to departure. These will include your daily itinerary, hotel and emergency contact information, and other relevant information. Please print your documents and take them with you. If you're departing in less than a week and haven't received your documents, let us know immediately!

Travel Insurance Documents

If you purchased travel insurance, please print and carry your policy documents, including contact information for emergency travel assistance and instructions on how to make a claim. If you purchased the travel protection plan we offer, we recommend you print the full policy.

Smart Traveler Enrollment Program (STEP)

We encourage all U.S. citizens and nationals traveling abroad to enroll in the Department of State's Smart Traveler Enrollment Program (STEP). This free service allows you to receive important updates about safety and security issues in your destination, and makes it easier for the U.S. Embassy, as well as family & friends, to contact you in case of an emergency. To enroll or get more information, please visit the STEP website or any U.S. Embassy or Consulate.

Flights, Transfers & Arrival

Questions about your flights before you depart? Read the information below first. If you still have questions, contact our air specialists at 800-555-5765 ext. 2 or air@friendlyplanet.com.

Tour Only Option

If you purchased this package without flights, you are responsible for booking your own flights in and out of Bangkok. After you book your flights, please send us a copy of your flight arrangements for our records.

For tour-only travelers, the touring program will begin at the hotel in Bangkok on Day 3 of the listed itinerary, and end at the hotel in Bangkok on Day 10. If taking the optional Angkor Wat and/or Phuket extensions, the touring program ends at the airport in Bangkok on Day 13 (or Day 16 if taking both extensions). Generally, hotel check-in time is 3pm and check-out time is 11am.

Find out what to do in case of arrival complications.

Flights & Tickets

If you selected flights with your package, we generally book your flights and issue tickets after your final payment due date.

Once we have issued your tickets, we'll send you an "e-ticket receipt" which contains all of your flight information, including times, carriers, an airline booking reference number, and an e-ticket number. If you have not received this, or have questions about the flights we booked for you, please contact our air department. You will not receive paper tickets. We recommend you print and carry a copy of your flight details, including the airline booking reference number and e-ticket number, as some airports require this to enter the terminal. You do not need to reconfirm your flights with the airline prior to your departure, as we will handle this for you.

Airlines may change schedules at any time, even after flights have been confirmed, and we are not responsible for such changes. Please check for updates to your flight schedule before booking connecting flights and again 72 hours before departure.

Important: Most international flights have a minimum check-in of 3 hours before departure time. Most international flight check-in counters close one hour before departure. Passengers arriving less than 1 hour before departure will not be permitted to board the plane. Please don't risk losing your departure flight by arriving late at your international gateway.

Toll-free numbers for airline assistance

• Eva Air (BR): 800-695-1188
• China Airlines (C): 800-227-5118
• Cathy Pacific (CX): 833-933-2244
• Singapore Airlines (SQ): 833-727-0118

Flight Schedule

If you selected flights with your package, you may review the sample flight schedule(s) below. This information is for general planning purposes. You will receive your actual flight schedule by email once we issue your tickets.

Airlines may change schedules at any time, even after flights have been confirmed, and we are not responsible for such changes. Please check for updates to your flight schedule prior to booking any connecting flights and again 72 hours prior to departure.

Connecting Flights

If you plan to purchase connecting flights to your departure city, we strongly suggest waiting until after your final payment due date and after you receive the e-tickets for your international flights, to reduce the chances that that your departure might be cancelled or rescheduled or that your international flight times might change. Before purchasing connecting flights, verify the times for your international flights. Leave at least 3½ hours connecting time between flights, and if you're traveling within a few weeks of Daylight Savings Time changes (in March and November, when flight schedules may change even more dramatically), allow 5–5½ hours between flights. Nobody likes waiting around the airport, but missing your flight is far worse!

Airport Transfers

If you purchased this package with flights scheduled group airport transfers at the destination are included. Transfers are included only on the start and end days of the package. When you exit customs, please look for our representative holding a Friendly Planet sign, who will escort you to your transfer vehicle.

If you purchased this package without flights, transfers are generally not included. In most cases, private transfers are available for an additional fee; contact us for price and availability. Or you may instead arrange your own ground transportation to the touring program start and end points. (Note that there is no discount for any unused included transfers).

Arrival Complications

We make every effort to ensure our tours run smoothly and trouble-free. We don't expect any problems, and nor should you. But when things don't go as planned, here's what to do:

• You miss your flights, or your flights are cancelled: Please call us immediately. If it's outside our normal business hours, leave a message in our emergency mailbox, with a phone number at which to reach you, and we'll get right back to you.
• Your flights are delayed and you're worried about missing your included transfers: Please contact us to let us know about the delay, and we will notify our partners in destination. If you are arriving on one of our group flights, or booked your own flights and supplied us with the details, our partners will be tracking your arrival and will plan accordingly.
• Your package includes transfers, but you can't find our representative at your destination: Don't panic—they may have been unexpectedly delayed. Wait up to 30 minutes. Then contact our local partners in destination, listed on the emergency contact page of your final documents. If you can't reach them, call us. If it's outside our normal business hours, leave a message in our emergency mailbox. If all else fails, make your own way to the starting hotel (or cruise port), and we'll refund you the cost of your transfer.

Packing & Luggage

Baggage allowance: Each passenger may bring one piece of checked-in luggage and one carry-on piece. Your checked-in luggage should weigh no more than 44 pounds, and each piece may not exceed 62 inches as a sum of all three dimensions (length, height and width). Your carry-on luggage should fit under your seat or in the overhead compartment. Most airlines do not consider roll-aboards as hand luggage. Kindly ensure to pack you medications and other essentials in your carry-on luggage.

While the airline may permit two checked-in bags per person, we strongly suggest to bring only one checked-in luggage with a maximum weight of 44 lbs. We recommend a lighter weight and smaller dimension for both the checked-in and carry-on luggage than what airlines typically allow in order to fit in the overhead compartments on the motor coaches used for transfers and touring. Kindly note that these limitations facilitate an easier, faster, and smoother approach towards the collection and transport of your luggage throughout the tour. In the interest of comfort and convenience for you and your fellow travelers, we recommend that you do not over-pack and to take a variety of separates with climate and comfort in mind. We appreciate your understanding and your cooperation regarding these limitations.

Learn more about Baggage Allowances on your international flights. Note that our baggage allowances may be less than those for your international flights. If you exceed the baggage limits, you may be subject to excess baggage charges levied by the airlines and/or by Friendly Planet.

Regardless of the limits—we recommend a smaller size and weight for both your checked and carry-on bags. It's so much easier and faster for you to get around when you have fewer, lighter bags! For your carry-on, consider a soft-sided bag such as a duffel rather than a hard clamshell-type case, which may not fit as easily into overhead compartments or under your seat, especially on buses. For your protection, we suggest your checked luggage have a TSA-approved lock.

Luggage tags: For your safety, we are no longer mailing Friendly Planet luggage tags to you. We encourage you to use your own. Fill in the luggage tags with your name and contact information and attach to each bag, including carry-ons and camera cases, so that your luggage can be identified should it get misplaced during your trip.

What to pack: Check out our list of top 10 must-haves for international travel, as well as what not to pack. Pack smart: put your travel documents, medications, one change of clothing, and other essentials in your carry-on, in case your checked baggage is misplaced. And pack light, for your own comfort and convenience. For clothing, we suggest packing a variety of separates with climate and comfort in mind.

What not to pack: U.S. law forbids you to carry hazardous materials aboard aircraft in your checked or carry-on baggage or on your person, including explosives, compressed gases, flammable liquids & solids, loaded firearms, poisons, corrosives and radioactive materials. Common examples include paints, lighter fluid, fireworks, mace/tear gas and oxygen bottles. Restricted materials may vary by airline and destination. Some items, in quantities of no more than 70 ounces total, may be carried within baggage, including medicinal or toilet articles such as hairspray, perfume and certain medicines that are necessary during your journey. Please check with the airline and/or visit the FAA website prior to travel if you have any questions.

While on Tour

What to Expect

This moderately-paced, escorted tour includes a reasonable amount of walking or hiking and requires an average level of physical fitness.

Please remember that you are traveling as part of a group, and your personal cooperation will make the trip better for everyone. Make it a point to be on time for group activities. Also, please note that smoking is not permitted on our tour buses. Kindly exercise caution and sensitivity to the local customs, as many activities may be conducted differently than in our own country. You will find that a polite, gentle approach and a friendly, positive demeanor will help you achieve the best results as you travel in Thailand.

In General: Please remember that you are visiting a country where rules and regulations are taken very seriously. It is easy to get into trouble by not stopping to think before acting. Exercise caution, and check with your guide before you do anything that might create a problem or spoil your trip. While we have made every effort to secure comfortable accommodations, transportation, restaurants, etc. we ask you to keep in mind that in very few circumstances the standards you encounter may be different from those you are used to at home. This is primarily due to the fact that the tourism infrastructure, while extensive, is still in the development stages, and therefore somewhat limited in certain areas. For example, on touring days you may encounter some delays due to the tremendous congestion and traffic in and around the city. Your patience and understanding are appreciated, and if you are uncomfortable or unsatisfied at any point, please let your guide or tour director know and they will address it immediately. Additionally, please remember that you are visiting countries where customs are not the same as in the USA. Many people speak English, and you may be convinced that you are being understood, but it is often the case that the person you are speaking to does not clearly understand what you are asking. Be sure to ask your guide, the hotel clerk, the waiter or any other service providers to confirm that what you have asked or said has been understood. This is very important when shopping.

Water & Produce: As noted below in the accommodations section, the water in your hotel (from the tap) is not potable. Even if the hotel posts a sign that it is safe to drink tap water, please do not drink it. Make sure to only drink water and other beverages from sealed bottles or cans. The rule for water also pertains to ice, as it is commonly made from unfiltered, tap water. At included meals, you may enjoy the cooked fruits and vegetables, but stay away from raw items unless you can peel them. Most of our intestinal systems are not accustomed to the micro-organisms in the raw foods and water of other countries. Please do not hesitate to enjoy some of the very fine restaurants in the locations you will be traveling. There will be many, and if you exercise caution, you will avoid getting sick.

Remember that you're a guest in someone else's homeland, and that you're traveling to experience their country and culture. Be sensitive to local customs and manners, as many things may be done differently than what you're used to. And while we have made every effort to secure modern and comfortable accommodations and transportation, please note that the standards in other countries may be different from those you are accustomed to at home. Overall, you will find a polite, positive, patient, and open-minded approach generally yields the best travel experience!

Please keep in mind that you'll be traveling with a group. Sharing your explorations with like-minded folks can often be a source of joy, and some of our travelers become lifelong friends. But traveling with strangers can also sometimes be challenging, especially in a foreign country. We ask that you be patient and respectful with your fellow travelers, including their needs and preferences. Also remember that you have responsibilities to the group—please be prompt for group activities so you don't keep everyone else waiting. Lastly, please defer to your tour leader, guide or manager. They are there for your safety and wellbeing, and to ensure the journey goes smoothly for everyone. If you have a problem with one of our tour guides or managers, please let us know, either while you're on tour or after you return, and we'll make sure your concerns are addressed.

Accommodations

Our hotels are all Western-style, and your room will, of course, have a private bathroom. The water in the hotel tap system is usually not potable. Hotels will normally provide bottled or thermos water, which has been boiled. However, any water that you consume from the hotel mini-bar will be charged to your room, and you will be responsible for payment. Electrical current is 220v with 50 cycles. Wall sockets will vary. Take a travel converter/adapter kit with you, as these are not readily available.

Eating & Drinking

The meals included with your package are listed in the itinerary.

Welcome Dinner: We have arranged for a welcome dinner with a set menu at a local restaurant. Any additional drinks or specialty drinks or menu specials, will have to be paid and settled locally. Your guide will accompany you during these dinners to assist with translating the menus.

Non-Included Meals: Your hotels while on tour will have several dining choices, from coffee shops to specialty restaurants. Average cost for dinner (not including drinks) in the coffee shops will average about $15 - $25 per person, per meal. Your hotels accept credit card payments for not-included meals.

Please see above for special meal requests.

Tipping

You will be traveling through Thailand in the company of a professional National Guide and driver who are very committed to making your tour the dream vacation you are counting on. These people feel great pride in being given a chance to show foreign visitors their country. If your guide, driver and others with whom you are traveling are doing a good job, please take our suggestions for tipping seriously. Naturally, tipping is personal and completely voluntary, and if you have not received good service, your tip should reflect this fact. (You should also let us know without delay.) But just as you would never think of having dinner at a restaurant without leaving an appropriate tip, you should apply the same thinking to tipping as you travel.

A small gratuity to your guides and drivers will be greatly appreciated by them. It is customary to collect group tips and distribute them among the guides in each city. The recommended amounts are as follows: $5-$7 per person per day for the Thailand tour guide, $3 per person per day for the local guide (if applicable), $1-$2 per ride for Tuk-tuk drivers, and $2 per person per day for your driver. It is also customary to tip the hotel staff. Our recommended amount is $1 per person per day for housekeeping and $1 to the porter who brings your suitcase to the room. The same amount is recommended for restaurant staff, and $1-$2 per person per day for pre-arranged meals. While airport porterage of 1 suitcase per person is included, hotel porterage is not. As always, gratuities are an individual expression of thanks and should be based on the level of service provided.

Optional Excursions

To enhance and make your visit to Thailand more complete and memorable, your local guide will offer optional tours and cultural/dining evening activities. Additional tours will be available locally. Payments for these tours should be made directly to your guide. Rates quoted below are in US dollars and may be subject to a minimum number of passengers. Acceptable forms of payment are cash (in local currency) and major credit cards. Please note, card payments may be subject to a 3.5% card surcharge. These tours can only be purchased locally.

Independent Activities

You can leave the group and explore on your own at any time; however, should the group have planned activities for that day, please make sure to inform your Tour Escort, National Guide and/or Local Guide in advance. There is NO refund for unused group arrangements. We recommend that you ask the front desk for a business card of the hotel with the address and local phone number in both local script and English. Or take the name of the hotel and phone number - written in Thai and English - with you so that you can communicate with taxi drivers. Your hotel staff will gladly assist you with these translations.

Special Needs & Requests

Please see above for special meal requests and seat requests. If you have any other special requests, including wheelchair or electric cart assistance, please mention your request when you book with an agent, or in the special requests section when you book online. We will do our best to accommodate them!

Country FAQs

Cambodia Fast Facts

Thailand Fast Facts

Fine Print

Terms & Conditions: Please review our terms & conditions for this package.

Cancellations: If something comes up and you need to cancel your trip, please let us know as soon as possible. All cancellations must be made in writing. Cancellation fees vary by package; please see the cancellation fees for this package.